# Appliance support and EOS / EOL policy {% hint style="info" %} **Please Note:** As a general rule, and subject to circumstances beyond our control, Vectra provides at least 3 months’ notice prior to an appliance’s End-of-Sale date or the last date it can be ordered. This notice will appear in the [Appliance EOS and EOL Dates](#appliance-eos-and-eol-dates) table below, and we encourage you to check it regularly for the latest status. {% endhint %} ## Definitions **End-of-Sale Announcement** - The date Vectra announces an appliance's End-of-Sale. **End-of-Sale (EOS)** - The date Vectra stops selling an appliance. **End-of-Life (EOL)** - The date Vectra stops supporting an appliance. * The appliance will no longer receive software updates, patches, new features, algorithm enhancements, bug fixes, or any other updates. * The appliance is no longer eligible for technical support. * The appliance is no longer covered under hardware warranty (RMA or spare parts). ## Appliance Support Policies Vectra appliance support consists of two parts: **Software Support** which includes: * Access to software updates, patches, new features, algorithm enhancements, bug fixes, or any other updates. * Technical support. **Hardware Warranty** which includes: * RMA or spare parts in event of hardware failure. ### Software Support Software support is provided for at least 3 years from the EOS date for customers with a current and fully paid subscription and support license. At EOL, no software updates, patches, new features, algorithm enhancements, bug fixes, or any other updates will be provided. Please see the [appliance EOS and EOL dates](#appliance-eos-and-eol-dates) table below for specific details by model of appliance as some have EOL dates that are longer than 3 years from the EOS date. ### Hardware Warranty The hardware warranty for appliances varies by date of purchase:
Appliance Purchase DateHardware Warranty Support Policy
August 1, 2024 and laterCoverage lasts for 3 years from the date of appliance purchase or until EOL, whichever comes first.
Prior to August 1, 2024Coverage continues through EOL, provided the customer maintains an active subscription from the date of purchase.
{% hint style="info" %} **Please Note:** Vectra sales offers a 2-year hardware warranty extension for some appliances. This extends the RMA/spare parts coverage from 3 years to 5 years or EOL, whichever comes first. If available, this must be purchased at the time of the original appliance purchase. Please contact your Vectra account team for details. {% endhint %} {% hint style="info" %} **Best Practice:** Customers with older hardware platforms, especially those that are no longer under hardware warranty, are encouraged to contact their Vectra sales representative about upgrade options to the latest Vectra hardware. Even if an appliance has not reached EOL and is still receiving updates, a preferred option for some customers is to replace out of warranty equipment to reduce the probability of hardware downtime and a loss of network visibility. {% endhint %} ## Appliance EOS and EOL Dates
ApplianceEnd-of-Sale AnnouncementEnd-of-Sale (EOS)End-of-Life (EOL)
S1NONETBDEOS + 3 years
S11NONETBDEOS + 3 years
S10111-Feb-202613-Feb-202613-Feb-2031
S127NONETBDEOS + 3 years
X3NONETBDEOS + 3 years
X29/M2915-May-202515-May-202515-May-2030
X47/M47NONETBDEOS + 3 years
B10119-Nov-202525-Nov-202525-Nov-2030
B127NONETBDEOS + 3 years
S2107-Jan-202207-Jan-202207-Jan-2025
X80107-Jan-202207-Jan-202207-Jan-2025
X2430-Jun-201830-Sep-201830-Sep-2021
X4231-Dec-201631-Dec-201631-Dec-2018
X20231-Dec-201631-Dec-201631-Dec-2018
1 EOS announcement due to supply chain shortages. 2 Announcements predate the current End-of-Life Policy.