Appliance EOS / EOL policy

End-of-sale and end-of-life dates for Vectra appliances, plus support timelines.

As a general rule, and subject to circumstances beyond our direct control, Vectra will provide 3 months’ prior notice of the affected appliance end-of-sale date and/or the last day when the affected appliance can be ordered. This notice will appear on this page and we encourage you to visit it regularly for the latest status.

This notice will appear on this page and we encourage you to visit it regularly for the latest status.

Appliances will be fully supported for a minimum of 3 years from the end-of-sale date for all customers with a current and fully-paid subscription and support license. Please see the table below for specific details by model of appliance as some are supported for longer periods of time. This support will include:

1. Access to run new software version updates, patches, and bug fixes.

2. Technical support and bug fixes.

3. RMA or spare parts in case of hardware failures (minimum of 3 years from date of appliance purchase by the customer or until end-of-life date whichever comes first).

Customers who currently have older hardware platforms are encouraged to contact their Vectra sales representatives regarding purchasing upgrade options to the latest Vectra hardware.

Definitions

• End-of-Sale Announcement - The date Vectra announced the end of sale of an appliance.

• End-of-Sale - The date Vectra will stop selling an appliance.

• End-of-Life - The date Vectra stops supporting an appliance.

  • The appliance will no longer be able to receive version updates or patches to the Vectra software and therefore will not receive new features, algorithm enhancements, bug fixes or any other update.

  • The appliance will no longer be eligible for technical support.

  • The appliance will no longer be covered for hardware break-fix (RMA or spare parts).

Appliance	End-of-Sale Announcement	End-of-Sale	End-of-Life
S1	NONE	TBD	EOS + 3 years
S11	NONE	TBD	EOS + 3 years
S101	11-Feb-2026	13-Feb-2026	13-Feb-2031
S127	NONE	TBD	EOS + 3 years
X3	NONE	TBD	EOS + 3 years
X29/M29	15-May-2025	15-May-2025	15-May-2030
X47/M47	NONE	TBD	EOS + 3 years
B101	19-Nov-2025	25-Nov-2025	25-Nov-2030
B127	NONE	TBD	EOS + 3 Years
S2**	07-Jan-2022	07-Jan-2022	07-Jan-2025
X80**	07-Jan-2022	07-Jan-2022	07-Jan-2025
X24	30-Jun-2018	30-Sep-2018	30-Sep-2021
X4*	31-Dec-2016	31-Dec-2016	31-Dec-2018
X20*	31-Dec-2016	31-Dec-2016	31-Dec-2018

*Announcements preceded current End-of-Life Policy. **EOS announcement due to supply chain shortages.