ServiceNow ITSM ticketing integration (QUX)

Configure ServiceNow ITSM ticketing for QUX, including MID Server setup, users, profiles, entities, and actions.

ServiceNow Platform Version Support

This integration is supported on ServiceNow Platform: ZURICH, Yokohama, Xanadu

Contains

• Overview

  • Vectra ServiceNow Application

  • Application features

  • Compatibility Matrix

• Vectra Detect for ITSM

  • MID Server Installation

  • Installation

  • Pre-requisites

    • Permissions and Roles

    • Application Download and Installation

    • Activate Scheduled Data Import

  • Configuration

    • Create Users

    • Authentication Configuration

    • Incident Profile

  • Entities

    • Accounts

    • Hosts

    • Detections

  • Process Monitor

  • Manual Actions

    • Download a PCAP file attached to a detection

    • Add a tag to a host, account, or detection on Vectra Detect

    • Add a note to a host, account, or detection from SN to Vectra Detect

    • Mark detection as fixed

  • Incident Assignee

• Uninstallation

• Support, Troubleshooting, and Known Limitations

  • Support

  • Troubleshooting

Attachments

2MB

Vectra Detect for ITSM Integration User Guide v1.1.0.pdf

PDF

Open