> For the complete documentation index, see [llms.txt](https://docs.vectra.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vectra.ai/configuration/response/ticketing/servicenow-itsm-ticketing-integration-qux.md).

# ServiceNow ITSM ticketing integration (QUX)

**ServiceNow Platform Version Support**

This integration is supported on ServiceNow Platform: ZURICH, Yokohama, Xanadu

**Contains**

* Overview
  * Vectra ServiceNow Application
  * Application features
  * Compatibility Matrix
* Vectra Detect for ITSM
  * MID Server Installation
  * Installation
  * Pre-requisites
    * Permissions and Roles
    * Application Download and Installation
    * Activate Scheduled Data Import
  * Configuration
    * Create Users
    * Authentication Configuration
    * Incident Profile
  * Entities
    * Accounts
    * Hosts
    * Detections
  * Process Monitor
  * Manual Actions
    * Download a PCAP file attached to a detection
    * Add a tag to a host, account, or detection on Vectra Detect
    * Add a note to a host, account, or detection from SN to Vectra Detect
    * Mark detection as fixed
  * Incident Assignee
* Uninstallation
* Support, Troubleshooting, and Known Limitations
  * Support
  * Troubleshooting

**Attachments**

{% file src="/files/FJnoentvWx5Lnnrp3xlN" %}


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