ServiceNow ITSM ticketing integration (QUX)

ServiceNow Platform Version Support

This integration is supported on ServiceNow Platform: ZURICH, Yokohama, Xanadu

Contains

• Overview

  • Vectra ServiceNow Application

  • Application features

  • Compatibility Matrix

• Vectra Detect for ITSM

  • MID Server Installation

  • Installation

  • Pre-requisites

    • Permissions and Roles

    • Application Download and Installation

    • Activate Scheduled Data Import

  • Configuration

    • Create Users

    • Authentication Configuration

    • Incident Profile

  • Entities

    • Accounts

    • Hosts

    • Detections

  • Process Monitor

  • Manual Actions

    • Download a PCAP file attached to a detection

    • Add a tag to a host, account, or detection on Vectra Detect

    • Add a note to a host, account, or detection from SN to Vectra Detect

    • Mark detection as fixed

  • Incident Assignee

• Uninstallation

• Support, Troubleshooting, and Known Limitations

  • Support

  • Troubleshooting

Attachments

2MB

Vectra Detect for ITSM Integration User Guide v1.1.0.pdf

PDF

Open